2nd place for ept in Bishop customer satisfaction survey

The customer survey conducted by Bishop & Associates highlights the 28 best connector manufacturers worldwide and is based on an extensive questionnaire evaluation. 280 European OEM and CEM partners from a wide range of industry segments as well as distributors provided information on their cooperation with connector manufacturers. The survey serves to evaluate customer satisfaction with the connector industry in general and to ensure an individual assessment with regard to criteria such as product quality, delivery reliability, technical and sales support, sampling etc.

In the process, ept GmbH was able to hold its own in second place in all categories. In addition to the sovereign second place in the overall evaluation, ept even convinced with the first place in the price competitiveness. 

European customers appreciated the excellent technical support including expertise and effective problem solving, as well as the product quality, the support by capable field staff, the outstanding customer service and the uncomplicated sampling: In these categories, the globally active company ept ranked second. In terms of processing time for new connector designs and delivery reliability, ept GmbH is also among the best. The reason for this is the high vertical range of manufacture of the company, which operates all the manufacturing processes required for connector production itself: from development and design, equipment construction, stamping and molding to strip electroplating and assembly, ept combines everything in-house. This gives the manufacturer the flexibility to react immediately to market requirements and customer wishes.

Claus Guglhör, shareholder and sales manager of ept GmbH, is pleased with the excellent result in the European comparison: "The result of the Bishop customer survey is particularly remarkable, as we have been rated among the top three connector manufacturers for the fifth time in a row. In addition to high quality standards, however, the environmental compatibility of all elements of the supply chain is becoming increasingly important," adds Claus Guglhör. As a one-stop supplier with European production and manufacturing, ept GmbH coordinates all production and supply processes in such a way that all conceivable criteria of sustainably oriented corporate management show effects. For example, the company has been reducing CO2 emissions for many years through short transport routes, recycling and the use of regenerative energies. Ept GmbH is fully committed to the Paris Agreement COP2021 as well as the German Climate Protection Act and aspire for net zero greenhouse gas emissions by 2035 at the latest.

You can find more information on environmental protection and sustainability here:

Environmental protection and sustainability at ept »